Support Centre

Konica Minolta Corporate Solutions is constantly striving to improve and enhance its service offering to its clients.

We look at all angles, from the way calls are logged, to remote management options, to the way our technicians interact with clients. We make sure that every follow-up is reviewed, client feedback is always taken seriously and we constantly strive to improve every inch of what we offer.

Not only are our staff trained and accredited both in the local and international Konica Minolta training programs, but we provide enhanced training that focus on areas beyond just the purely technical.

Our service and support interactions ensures that there is minimal disruption to the clients business. We constantly try to innovate and love it when customers participate in new initiatives that we roll out.

FAQ, Error & Jam Codes

What types are available for printing finish?

Various finish modes are available according to the options installed on this machine, such as s…

How can I change the paper size and type settings?

You can change them in the print screen.

Can printing be restricted by user?

Yes. You can set user authentication to restrict printing by user. That enables output control b…

How can I simultaneously perform authentication and printing on the machine when user authentication is enabled?

You can use the ID & Print function.

What should I do to print data in an environment with user authentication enabled?

When you print, you need to enter a user name and password in the printer driver.

Can I use the MFP printer function in a wireless LAN environment?

It is available when the MFP is equipped with the optional Wireless LAN Interface Kit.In some ca…

Can I directly print a file in a USB memory device?

Yes. You can print a file simply by inserting the USB memory into the USB Port of the machine.

Is it possible to configure so that black-and-white printing is always enabled?

Yes, you can keep black-and-white printing always enabled by changing the initial value of the p…

Can I print on custom size paper?

The custom-size paper can be loaded into Tray 1, Tray 2, or Bypass Tray.On the Print screen, spe…

I do not seem to be able to save to a USB memory device?

Check to ensure this feature is enabled (FAQ above). If account track is set to “ON” you are onl…

How do I enable to save to USB stick?

Utility Counter – Option 3 “Administrator Settings.” – enter the administrator password and then…

Can I see how many pages are left to print / copy before the job finishes?

Yes, a counter facility can be added by following these steps:Utility Counter − Option 2 − Optio…

Can I alternate between double and single sided pages and select from different trays within a print job?

Yes, this is possible and it’s under an option called “Per Page Setting”File − Print − Propertie…

How to store Email Addresses?

Utility Counter − Option 1 − Option 1 − Option1 − Option 1 − New − Select Name button and enter …

When I scan a document back to my pc, it has a long winded identity number as a name, can I change it?

You can rename the document before you send it by using the Scan Settings option. In this option…

How to change the default file format on scanning eg Jpeg instead of PDF?

Select Fax/Scan button − Scan Settings − File Type − choose your new file type eg Jpeg − OK − OK…

How to adjust the Power Save Settings?

Utility Counter − Option 3 − enter the administrator password then click OK − Option 1 − Option …

How to print out a configuration page?

Utility Counter − Option 2 − Option 5 − Option 6 − Configuration Page − Choose tray & start …

How do I select different paper (headed, plain etc.) for each page when printing?

This is done in your page set up within Microsoft Word. Open your document and select File butto…

When I print, the device asks for 8 1/2 x 11 1/2 paper from the bypass tray when I want A4?

There are 2 options for this, the first is to check the document settings in the page set up on …

How to set machine to automatically copy originals which are smaller than A4, onto A4?

Utility Counter − Option 2 − Option 1 − Option 8 − Copy on A4 − OK − Close to exit

Machines with Booklet Finisher − How to switch off “Auto Booklet” when centre staple is chosen?

Utility Counter − Option 2 − Option 3 − Select Auto Booklet when fold & staple − Choose Off …

How to change Tray Priority Selection (Default tray)?

Utility Counter − Option 2 − Option 1 − Option 3 − Option 1 − At the left of the screen under “A…

How to adjust the date / time?

Via the Web Browser − To adjust the date/time functions you will need to be logged in as the Adm…

How to check the Consumable Life?

Via the Web Browser − Log into the Web Browser and you will see the toner readings on screen − F…

How to find the Meter Readings?

Via the Web Browser − Log into the web browser and under the maintenance option, select Meter Co…

How to log into the Web Browser?

You will first need the IP Address of the photocopier. Log onto the internet and in the address …

How to adjust the volume settings?

Select the accessibility button − Select an arrow button to take you to page 2 of the menu − Opt…

How do I find out what the IP address of the photocopier is?

Through Print Driver − on PC select: Start − Printers − Right click on Konica print icon − Prope…

C0202

Tray 1 feeder up/down abnormalityThe tray 1 upper limit sensor (PS22) is not blocked even after …

C0204

Tray 2 feeder up/down abnormalityThe tray 2 upper limit sensor (PS22) is not blocked even after …

C0206

Tray 3 lift-up failureThe tray 3 upper limit sensor (PS116) is not blocked even after the set pe…

C0208

Tray 4 lift-up failureThe tray 4 upper limit sensor (PS126) is not blocked even after the set pe…

C0210

LCT lift failure• The main tray upper limit sensor (PS136) is not blocked even after the set per…

C0211

Manual feed up/down abnormality• Paper does not unblock the bypass lift-up position sensor (PS26…

C0214

LCT shift failure• The shifter stop / lower limit position sensor (PS138) is not blocked even af…

C1102

Main tray up/down motor’s drive malfunction• While the exit tray is being lifted, the stapler mo…

C2152

Transfer belt pressure welding alienation• The 1st transfer pressure sensor (PS39) does not dete…

C2551

Abnormally low toner density detected cyan TCR sensorWhen sampling data is determined in TC rati…

C2552

Abnormally high toner density detected cyan TCR sensorThe TC ratio of the toner determined by th…

C2553

Abnormally low toner density detected magenta TCR sensorWhen sampling data is determined in TC r…

C2554

Abnormally high toner density detected magenta TCR sensorThe TC ratio of the toner determined by…

C2555

Abnormally low toner density detected yellow TCR sensorWhen sampling data is determined in TC ra…

C2556

Abnormally high toner density detected yellow TCR sensorThe TC ratio of the toner determined by …

C2557

Abnormally low toner density detected black TCR sensorWhen sampling data is determined in TC rat…

C2558

Abnormally high toner density detected black TCR sensorThe TC ratio of the toner determined by t…

C2559

Cyan TCR sensor adjustment failureTCR sensor automatic adjustment does not function properly, fa…

C3101

Fusing roller separation failure•With the fusing roller being retracted, the fusing pressure hom…

C3201

Fusing motor failure to turnThe motor lock signal remains HIGH for a predetermined continuous pe…

C3202

Fusing motor turning at abnormal timingThe motor lock signal remains LOW for a predetermined con…

C3425

Fusing warm-up troubleDetected temperature of the heating roller temperature sensor (TEMS) does …

C3725

Fusing abnormally high temperature detection (Main of the heating side)Detected temperature of t…

C3825

Fusing abnormally low temperature detection (Main of the heating roller)The heating roller tempe…

C9401

Exposure LED lighting failureThe output from the CCD sensor is a predetermined value or less dur…

C9402

Exposure LED lighting abnormallyThe average output value of the CCD sensor with the scanner at i…

20-02

For paper fed from the tray 2, tray 3, tray 4 or LCT, loop forming has not been complete before …

20-01, 20-02

Misfeed at vertical transport section

20-01

The registration sensor (PS1) is not unblocked even after the lapse of a given period of time af…

16-40

For paper fed from the LCT, the image write start signal permit continues to be disabled for a p…

16-01, 16-40

Misfeed at LCT feed/vertical transport section

16-01

The leading edge of the paper does not turn ON the vertical transport sensor (PS133) even after …

14-40

For paper fed from the tray 4, the image write start signal permit continues to be disabled for …

14-01, 14-40

Misfeed at tray 4 feed section

14-01

The leading edge of the paper does not turn ON the tray 4 vertical transport sensor (PS123) even…

13-40

For paper fed from the tray 3, the image write start signal permit continues to be disabled for …

13-01, 13-40

Misfeed at tray 3 feed section

13-01

The leading edge of the paper does not turn ON the tray 3 vertical transport sensor (PS113) even…

12-40

For paper fed from the tray 2, the image write start signal permit continues to be disabled for …

12-01, 12-40

Misfeed at tray 2 feed section

12-01

The leading edge of the paper does not turn ON the tray 2 vertical transport sensor (PS19) even …

11-40

For paper fed from the tray1, the image write start signal permit continues to be disabled for a…

11-02

For paper fed from the tray1, due to a delay in paper arrival, loop forming in front of the regi…

11-01, 11-02, 11-40

Misfeed at tray 1 feed section

11-01

The leading edge of the paper does not unblocked the registration sensor (PS1) even after the la…

10-40

For paper fed from the manual bypass, the image write start signal permit continues to be disabl…

10-02

For paper fed from the manual bypass, loop forming has not been complete before a sheet enters t…

10-01, 10-02, 10-40

Misfeed at manual bypass feed section

10-01, 10-02, 10-40

Detection timing

10-01

The leading edge of the paper does not unblocked the registration (PS1) even after the lapse of …

Submit Meter Readings

Request Service Call

Established in 1998

Level 2 BBEEE Accredited

Konica Minolta Support Certification

Authorised Konica Minollta Dealer

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