Error Codes

Error Codes C9402

Exposure LED lighting abnormally
The average output value of the CCD sensor with the scanner at its standby position is a predetermined value or more at the end of a scan job.

How can I simultaneously perform authentication and printing on the machine when user authentication is enabled?

You can use the ID & Print function.

FAQ

What should I do to print data in an environment with user authentication enabled?

When you print, you need to enter a user name and password in the printer driver.

FAQ

Can I use the MFP printer function in a wireless LAN environment?

It is available when the MFP is equipped with the optional Wireless LAN Interface Kit.In some ca…

FAQ

Can I directly print a file in a USB memory device?

Yes. You can print a file simply by inserting the USB memory into the USB Port of the machine.

FAQ

Is it possible to configure so that black-and-white printing is always enabled?

Yes, you can keep black-and-white printing always enabled by changing the initial value of the p…

FAQ

Can I print on custom size paper?

The custom-size paper can be loaded into Tray 1, Tray 2, or Bypass Tray.On the Print screen, spe…

FAQ

I do not seem to be able to save to a USB memory device?

Check to ensure this feature is enabled (FAQ above). If account track is set to “ON” you are onl…

FAQ

How do I enable to save to USB stick?

Utility Counter – Option 3 “Administrator Settings.” – enter the administrator password and then…

FAQ

Can I see how many pages are left to print / copy before the job finishes?

Yes, a counter facility can be added by following these steps:Utility Counter − Option 2 − Optio…

FAQ

Can I alternate between double and single sided pages and select from different trays within a print job?

Yes, this is possible and it’s under an option called “Per Page Setting”File − Print − Propertie…

FAQ

How to store Email Addresses?

Utility Counter − Option 1 − Option 1 − Option1 − Option 1 − New − Select Name button and enter …

FAQ

When I scan a document back to my pc, it has a long winded identity number as a name, can I change it?

You can rename the document before you send it by using the Scan Settings option. In this option…

FAQ

How to change the default file format on scanning eg Jpeg instead of PDF?

Select Fax/Scan button − Scan Settings − File Type − choose your new file type eg Jpeg − OK − OK…

FAQ

How to adjust the Power Save Settings?

Utility Counter − Option 3 − enter the administrator password then click OK − Option 1 − Option …

FAQ

How to print out a configuration page?

Utility Counter − Option 2 − Option 5 − Option 6 − Configuration Page − Choose tray & start …

FAQ

How do I select different paper (headed, plain etc.) for each page when printing?

This is done in your page set up within Microsoft Word. Open your document and select File butto…

FAQ

When I print, the device asks for 8 1/2 x 11 1/2 paper from the bypass tray when I want A4?

There are 2 options for this, the first is to check the document settings in the page set up on …

FAQ

How to set machine to automatically copy originals which are smaller than A4, onto A4?

Utility Counter − Option 2 − Option 1 − Option 8 − Copy on A4 − OK − Close to exit

FAQ

Machines with Booklet Finisher − How to switch off “Auto Booklet” when centre staple is chosen?

Utility Counter − Option 2 − Option 3 − Select Auto Booklet when fold & staple − Choose Off …

FAQ

How to change Tray Priority Selection (Default tray)?

Utility Counter − Option 2 − Option 1 − Option 3 − Option 1 − At the left of the screen under “A…

FAQ

How to adjust the date / time?

Via the Web Browser − To adjust the date/time functions you will need to be logged in as the Adm…

FAQ

How to check the Consumable Life?

Via the Web Browser − Log into the Web Browser and you will see the toner readings on screen − F…

FAQ

How to find the Meter Readings?

Via the Web Browser − Log into the web browser and under the maintenance option, select Meter Co…

FAQ

How to log into the Web Browser?

You will first need the IP Address of the photocopier. Log onto the internet and in the address …

FAQ

How to adjust the volume settings?

Select the accessibility button − Select an arrow button to take you to page 2 of the menu − Opt…

FAQ

How do I find out what the IP address of the photocopier is?

Through Print Driver − on PC select: Start − Printers − Right click on Konica print icon − Prope…

Error Codes

C0202

Tray 1 feeder up/down abnormalityThe tray 1 upper limit sensor (PS22) is not blocked even after …

Error Codes

C0204

Tray 2 feeder up/down abnormalityThe tray 2 upper limit sensor (PS22) is not blocked even after …

Error Codes

C0206

Tray 3 lift-up failureThe tray 3 upper limit sensor (PS116) is not blocked even after the set pe…

Error Codes

C0208

Tray 4 lift-up failureThe tray 4 upper limit sensor (PS126) is not blocked even after the set pe…

Error Codes

C0210

LCT lift failure• The main tray upper limit sensor (PS136) is not blocked even after the set per…

Error Codes

C0211

Manual feed up/down abnormality• Paper does not unblock the bypass lift-up position sensor (PS26…

Error Codes

C0214

LCT shift failure• The shifter stop / lower limit position sensor (PS138) is not blocked even af…

Error Codes

C1102

Main tray up/down motor’s drive malfunction• While the exit tray is being lifted, the stapler mo…

Error Codes

C2152

Transfer belt pressure welding alienation• The 1st transfer pressure sensor (PS39) does not dete…

Error Codes

C2551

Abnormally low toner density detected cyan TCR sensorWhen sampling data is determined in TC rati…

Error Codes

C2552

Abnormally high toner density detected cyan TCR sensorThe TC ratio of the toner determined by th…

Error Codes

C2553

Abnormally low toner density detected magenta TCR sensorWhen sampling data is determined in TC r…

Error Codes

C2554

Abnormally high toner density detected magenta TCR sensorThe TC ratio of the toner determined by…

Error Codes

C2555

Abnormally low toner density detected yellow TCR sensorWhen sampling data is determined in TC ra…

Error Codes

C2556

Abnormally high toner density detected yellow TCR sensorThe TC ratio of the toner determined by …

Error Codes

C2557

Abnormally low toner density detected black TCR sensorWhen sampling data is determined in TC rat…

Error Codes

C2558

Abnormally high toner density detected black TCR sensorThe TC ratio of the toner determined by t…

Error Codes

C2559

Cyan TCR sensor adjustment failureTCR sensor automatic adjustment does not function properly, fa…

Error Codes

C3101

Fusing roller separation failure•With the fusing roller being retracted, the fusing pressure hom…

Error Codes

C3201

Fusing motor failure to turnThe motor lock signal remains HIGH for a predetermined continuous pe…

Error Codes

C3202

Fusing motor turning at abnormal timingThe motor lock signal remains LOW for a predetermined con…

Error Codes

C3425

Fusing warm-up troubleDetected temperature of the heating roller temperature sensor (TEMS) does …

Error Codes

C3725

Fusing abnormally high temperature detection (Main of the heating side)Detected temperature of t…

Error Codes

C3825

Fusing abnormally low temperature detection (Main of the heating roller)The heating roller tempe…

Error Codes

C9401

Exposure LED lighting failureThe output from the CCD sensor is a predetermined value or less dur…

Error Codes

C9402

Exposure LED lighting abnormallyThe average output value of the CCD sensor with the scanner at i…

JAM Codes

20-02

For paper fed from the tray 2, tray 3, tray 4 or LCT, loop forming has not been complete before …

JAM Codes

20-01, 20-02

Misfeed at vertical transport section

JAM Codes

20-01

The registration sensor (PS1) is not unblocked even after the lapse of a given period of time af…

JAM Codes

16-40

For paper fed from the LCT, the image write start signal permit continues to be disabled for a p…

JAM Codes

16-01, 16-40

Misfeed at LCT feed/vertical transport section

JAM Codes

16-01

The leading edge of the paper does not turn ON the vertical transport sensor (PS133) even after …

JAM Codes

14-40

For paper fed from the tray 4, the image write start signal permit continues to be disabled for …

JAM Codes

14-01, 14-40

Misfeed at tray 4 feed section

JAM Codes

14-01

The leading edge of the paper does not turn ON the tray 4 vertical transport sensor (PS123) even…

JAM Codes

13-40

For paper fed from the tray 3, the image write start signal permit continues to be disabled for …

JAM Codes

13-01, 13-40

Misfeed at tray 3 feed section

JAM Codes

13-01

The leading edge of the paper does not turn ON the tray 3 vertical transport sensor (PS113) even…

JAM Codes

12-40

For paper fed from the tray 2, the image write start signal permit continues to be disabled for …

JAM Codes

12-01, 12-40

Misfeed at tray 2 feed section

JAM Codes

12-01

The leading edge of the paper does not turn ON the tray 2 vertical transport sensor (PS19) even …

JAM Codes

11-40

For paper fed from the tray1, the image write start signal permit continues to be disabled for a…

JAM Codes

11-02

For paper fed from the tray1, due to a delay in paper arrival, loop forming in front of the regi…

JAM Codes

11-01, 11-02, 11-40

Misfeed at tray 1 feed section

JAM Codes

11-01

The leading edge of the paper does not unblocked the registration sensor (PS1) even after the la…

JAM Codes

10-40

For paper fed from the manual bypass, the image write start signal permit continues to be disabl…

JAM Codes

10-02

For paper fed from the manual bypass, loop forming has not been complete before a sheet enters t…

JAM Codes

10-01, 10-02, 10-40

Misfeed at manual bypass feed section

JAM Codes

10-01, 10-02, 10-40

Detection timing

JAM Codes

10-01

The leading edge of the paper does not unblocked the registration (PS1) even after the lapse of …

Submit Meter Readings

Request Service Call

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Error Codes

Error Codes C9402

FAQ, Error & Jam Codes

What types are available for printing finish?

How can I change the paper size and type settings?

Can printing be restricted by user?

How can I simultaneously perform authentication and printing on the machine when user authentication is enabled?

What should I do to print data in an environment with user authentication enabled?

Can I use the MFP printer function in a wireless LAN environment?

Can I directly print a file in a USB memory device?

Is it possible to configure so that black-and-white printing is always enabled?

Can I print on custom size paper?

I do not seem to be able to save to a USB memory device?

How do I enable to save to USB stick?

Can I see how many pages are left to print / copy before the job finishes?

Can I alternate between double and single sided pages and select from different trays within a print job?

How to store Email Addresses?

When I scan a document back to my pc, it has a long winded identity number as a name, can I change it?

How to change the default file format on scanning eg Jpeg instead of PDF?

How to adjust the Power Save Settings?

How to print out a configuration page?

How do I select different paper (headed, plain etc.) for each page when printing?

When I print, the device asks for 8 1/2 x 11 1/2 paper from the bypass tray when I want A4?

How to set machine to automatically copy originals which are smaller than A4, onto A4?

Machines with Booklet Finisher − How to switch off “Auto Booklet” when centre staple is chosen?

How to change Tray Priority Selection (Default tray)?

How to adjust the date / time?

How to check the Consumable Life?

How to find the Meter Readings?

How to log into the Web Browser?

How to adjust the volume settings?

How do I find out what the IP address of the photocopier is?

C0202

C0204

C0206

C0208

C0210

C0211

C0214

C1102

C2152

C2551

C2552

C2553

C2554

C2555

C2556

C2557

C2558

C2559

C3101

C3201

C3202

C3425

C3725

C3825

C9401

C9402

20-02

20-01, 20-02

20-01

16-40

16-01, 16-40

16-01

14-40

14-01, 14-40

14-01

13-40

13-01, 13-40

13-01

12-40

12-01, 12-40

12-01

11-40

11-02

11-01, 11-02, 11-40

11-01

10-40

10-02

10-01, 10-02, 10-40